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Legal

Terms of Service

Last updated: February 26, 2026

1. Acceptance of Terms

By accessing or using the anyformat.ai platform and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Service.

2. Description of Service

anyformat.ai provides an enterprise-grade document operations automation platform that uses artificial intelligence to process, extract, convert, and manage documents and workflows (the "Service"). The features available to you depend on the subscription plan you have selected.

3. Account Registration

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activity that occurs under your account.
  • Notifying us immediately of any unauthorised access to your account.
  • Ensuring all users on your account comply with these Terms.

You may not share login credentials or allow multiple individuals to access the Service using the same account unless specifically permitted under your plan.

4. Subscription Plans and Payment

The Service is offered under subscription plans as described on our pricing page. By subscribing:

  • You authorise us to charge the applicable fees to your payment method on a recurring basis.
  • All fees are exclusive of taxes; you are responsible for applicable taxes.
  • Usage-based charges are calculated at the end of each billing period.
  • You may upgrade or downgrade your plan at any time; changes take effect at the start of the next billing cycle.
  • All fees paid are non-refundable except as expressly stated in these Terms or required by law.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Upload, process, or transmit unlawful, harmful, or malicious content.
  • Attempt to probe, scan, or test the vulnerability of the platform or circumvent security measures.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or transfer access to the Service without our prior written consent.
  • Use the Service in a way that could damage, disable, overburden, or impair its infrastructure.
  • Scrape or extract data from the Service through automated means not authorised by us.

6. Intellectual Property

anyformat.ai retains all intellectual property rights in the Service, including the platform, software, algorithms, and documentation. These Terms do not transfer any ownership rights to you.

Your content: You retain all rights in the documents and data you upload. By using the Service, you grant us a limited, non-exclusive licence to process your content solely to provide the Service. We do not claim ownership of your content.

Feedback: Any feedback, suggestions, or ideas you provide may be used by anyformat.ai without obligation to compensate you.

7. Data Processing

Where you use the Service to process personal data on behalf of your organisation, you act as the data controller and anyformat.ai acts as the data processor. Our processing of such data is governed by our Data Processing Agreement (DPA), available upon request and included automatically for Business and Enterprise plans.

You are responsible for ensuring you have all necessary rights and consents to submit data for processing through the Service.

8. Confidentiality

Each party agrees to keep confidential all non-public information of the other party disclosed in connection with the Service ("Confidential Information") and to use it only as necessary to fulfil obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Service Availability and SLA

We strive to maintain high availability of the Service. Scheduled maintenance windows will be communicated in advance where reasonably possible. Service Level Agreements (SLAs) with uptime guarantees are available for Business and Enterprise plans. We are not liable for downtime caused by circumstances outside our reasonable control (force majeure).

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANYFORMAT.AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

OUR AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ANYFORMAT.AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless anyformat.ai, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

13. Termination

You may cancel your subscription at any time through your account settings. We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if we believe you have violated these Terms or if your account has outstanding unpaid fees.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days following termination to allow for data export, after which it will be permanently deleted unless required by law.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising out of or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to binding arbitration or the exclusive jurisdiction of competent courts, as agreed in the applicable order form or enterprise agreement.

15. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or a prominent notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of those changes.

16. Contact

For questions about these Terms, please contact us at info@anyformat.ai.